Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates:
We offer the following shipping options:
- Standard Shipping : 5-14 business days, Free shipping
- Expedited Shipping : 3-7 business days, $19.99 flat rate
Please note that delivery times are estimates and may vary based on your location and any delays from the shipping carrier.
Shipping to P.O. Boxes:
We currently do not ship to P.O. boxes. Please provide a physical address for your order.
International Shipping:
We are pleased to offer international shipping to most countries. Shipping rates and delivery times will vary depending on the destination. Any applicable customs duties, taxes, or fees are the responsibility of the customer and will be calculated at checkout or upon delivery.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package through our carrier’s website.
Shipping Restrictions:
Certain items, such as large or heavy products, may have additional shipping charges or restrictions. These will be clearly indicated on the product page before checkout.
Lost or Damaged Packages:
We are not responsible for packages lost or damaged in transit. If your package is lost or arrives damaged, please contact the shipping carrier directly to file a claim. However, we are happy to assist you with any information needed to resolve the issue.
Address Changes:
If you need to change the shipping address after placing your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
Contact Us:
If you have any questions about our shipping policy, please contact our customer service team at info@paws-magic.com. We are here to help!