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1. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other secure online payment options.

2. How long will it take for my order to arrive?

Orders typically take 5-12 business days to arrive, depending on your location. We offer expedited shipping options for faster delivery if needed. You will receive a tracking number once your order is shipped.

3. Do you ship internationally?

Yes, we ship internatinally.

4. What is your return policy?

We want you and your pet to be completely satisfied with your purchase. If you need to return an item, you can do so within 30 days of receiving it. Please ensure that the item is unused and in its original packaging. Contact our customer support team for instructions.

5. What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us immediately. We will arrange for a replacement or a refund, depending on the situation. Be sure to include your order number and photos of the damaged or incorrect item.

6. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your package online.

7. Can I change or cancel my order after it’s placed?

You can modify or cancel your order within 24 hours of placing it, as long as it hasn't been shipped yet. Please contact our customer service team to assist you with any changes.

8. Do you offer discounts or promotions?

Yes, we regularly offer discounts, promotions, and special deals. Sign up for our newsletter to stay updated on the latest offers and promotions.