At Paws Magic, we are dedicated to providing high-quality products that meet the needs of you and your pets. Our warranty policy is designed to ensure your satisfaction with our products.

1. Warranty Coverage for Electronic Products

We offer a one-year limited warranty on all electronic products purchased from our store. This warranty covers defects in materials and workmanship under normal use during the warranty period. If a product is found to be defective within one year of purchase, we will repair, replace, or refund the product at our discretion.

2. What is Covered

  • Manufacturing Defects: Faults or flaws in the electronic product’s materials or workmanship that arise during normal use.
  • Damage During Shipping: Any damage to electronic products that occurs during shipping must be reported within 7 days of receiving the product.

3. What is Not Covered

  • Non-Electronic Products: Non-electronic products, such as pet toys, food, and accessories, are not covered by any warranty.
  • Normal Wear and Tear: Wear and tear resulting from regular use of the product is not covered.
  • Misuse or Abuse: Damage caused by improper use, neglect, or unauthorized modifications to the electronic product is not covered.
  • Accidental Damage: Any damage resulting from accidents, including pet-related activities such as chewing or biting, is not covered.

4. Warranty Claims Process

To make a warranty claim for an electronic product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Contact Email] or call us at [Contact Number] to initiate the warranty claim. Please include your order number and a detailed description of the issue.
  2. Provide Proof of Purchase: A receipt or proof of purchase is required to validate the warranty claim.
  3. Return the Product: If requested, you may need to return the defective product to us for inspection. Please follow the return instructions provided by our customer service team.
  4. Assessment: Our team will assess the electronic product to determine if it is eligible for a warranty claim.
  5. Resolution: If the product is found to be defective and covered under the warranty, we will repair, replace, or refund the product, as determined by our team.

5. Limitations

  • Warranty Period: The warranty for electronic products is valid for one year from the date of purchase.
  • No Warranty for Non-Electronic Products: Non-electronic products do not come with any warranty.
  • No Extended Warranty: This warranty is not transferable and does not extend beyond the original warranty period.